Support

Need help with Number? Try the quick fixes below or contact us — we’re happy to help.

Contact

Troubleshooting

Common issues and quick solutions.

App won’t open / crashes

  • Force quit the app and reopen.
  • Restart your iPhone.
  • Ensure you’re on the latest app version.
  • If it persists, email us with your device model and iOS version.

Leaderboard or XP not updating

  • Make sure you have an internet connection.
  • Quit and reopen the app to refresh your status.
  • Some leaderboards take a minute to recalc after a win.

FAQ

Does Number work offline?

Yes. You can keep playing anywhere — no Wi-Fi needed.

What are Eras and Collections?

They’re themed milestones you unlock by beating levels. Each Era is saved to your Collection.

How do leaderboards work?

Earn XP from wins to climb the global leaderboard. Anti-cheat measures remove suspicious scores.

Can I request deletion of my data?

Yes. Review our Privacy Policy and email infoappwide@gmail.com with your request. We process deletions at the device-ID level.

I bought something by mistake. How do I request a refund?

All purchases are handled by Apple. Visit reportaproblem.apple.com and follow the instructions.

Requirements

  • iPhone running iOS 15 or later (recommended).
  • Internet required for leaderboards and cloud sync; gameplay works offline.
  • Storage: ~100 MB free space.

Report a Bug

The more detail, the faster we can help.

  1. Describe what happened and what you expected to happen.
  2. Include device model (e.g., iPhone 13), iOS version, and app version (see Settings ▶ About in the app).
  3. Steps to reproduce the issue.
  4. Attach screenshots or a short screen recording if possible.

Send all of this to infoappwide@gmail.com.